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Conference Papers Year : 2010

Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis

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hal-00543610 , version 1 (06-12-2010)

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  • HAL Id : hal-00543610 , version 1

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Wolfgang Ulaga, A. Eggert, J. Hogreve & E. Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis. Conférence de l'ISBM, 2010, Boston, United States. ⟨hal-00543610⟩

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