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Book Sections Year : 1999

Quality Management and Organizational Change

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hal-00676292 , version 1 (04-03-2012)

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  • HAL Id : hal-00676292 , version 1

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Françoise Chevalier. Quality Management and Organizational Change. Service Quality and Management, Gabler Edition Wissenschaft, pp. 251-174, 1999. ⟨hal-00676292⟩

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