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Journal Articles International Journal of Quality and Reliability Management Year : 1991

From quality circles to total quality

Abstract

Quality circles are a sign of the times, and their success provokes legitimate irritation for those confronted with their development. They often spark off controversy and generate subjective points of view that denote a downright unwillingness to regard them fairly. What is the bottom line? Should quality circles be discontinued? Are they a means of zeroing in on total quality and, if so, how can the circles become fully integrated and contribute to instituting total quality? These issues are examined.

Dates and versions

hal-00676062 , version 1 (02-03-2012)

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Cite

Françoise Chevalier. From quality circles to total quality. International Journal of Quality and Reliability Management, 1991, vol. 8, n° 4, pp. 9-24. ⟨10.1108/02656719110006349⟩. ⟨hal-00676062⟩

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