@unpublished{chen:hal-03501486, TITLE = {{Service Shutdowns and Compensation}}, AUTHOR = {Chen, Rachel and Gerstner, Eitan and Halbheer, Daniel and Roma, Paolo}, URL = {https://hec.hal.science/hal-03501486}, NOTE = {working paper or preprint}, HAL_LOCAL_REFERENCE = {MKG-2021-1416}, YEAR = {2021}, MONTH = Sep, DOI = {10.2139/ssrn.3801132}, KEYWORDS = {Service Failure and Recovery ; Service Shutdown ; Cash Refund ; Voucher ; Compensation Policy}, HAL_ID = {hal-03501486}, HAL_VERSION = {v1}, }