@article{liao:hal-00713790, TITLE = {{Staffing a call center with uncertain non-stationary arrival rate and flexibility}}, AUTHOR = {Liao, Shuang Qing and Koole, Ger and van Delft, Christian and Jouini, Oualid}, URL = {https://hec.hal.science/hal-00713790}, JOURNAL = {{OR Spectrum}}, PUBLISHER = {{Springer Verlag}}, VOLUME = {34}, NUMBER = {3}, PAGES = {691-721}, YEAR = {2012}, MONTH = Jul, DOI = {10.1007/s00291-011-0257-0}, KEYWORDS = {Call centers ; Uncertain arrival rate parameters ; Staffing ; Newsboy model ; Stochastic programming ; Robust programming}, HAL_ID = {hal-00713790}, HAL_VERSION = {v1}, }